At Top HVAC Refrigerant Gas Supplier (Agregalíneas Unipessoal Lda), we are committed to supplying quality refrigerants and related HVAC products in accordance with applicable shipping, safety, and regulatory requirements.
1. Refrigerant Products
Due to the regulated nature of refrigerant gases and applicable transportation, safety, and hazardous-material requirements, refrigerant products are generally non-returnable and non-refundable once shipped or delivered.
Returns or refunds may be considered only when the product is:
Incorrectly supplied due to an order-processing error.
Damaged during transportation and properly documented upon delivery.
Defective or materially different from the product ordered.
Subject to another issue that we determine warrants a return or replacement.
2. Damaged Shipments
Customers should inspect all cylinders, cartons, and packaging immediately upon delivery.
If a shipment arrives damaged, please:
Photograph the damaged packaging and product.
Note the damage on the delivery documentation, where possible.
Contact us promptly with the order or invoice number.
Provide photographs and supporting documentation for review.
Claims should be submitted within 48 hours of delivery whenever possible.
3. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your shipment, contact us as soon as possible. We will review the order and, where the error is confirmed, arrange an appropriate replacement, credit, or other resolution.
4. Authorized Returns
No product should be returned without prior written authorization from our customer service team.
Unauthorized returns may be refused or returned to the customer at the customer’s expense.
Where a return is approved, we will provide the applicable return instructions. Customers are responsible for following all applicable hazardous-material transportation and packaging requirements.
5. Refunds and Credits
Approved refunds or credits will be processed after the returned product or supporting documentation has been reviewed.
Refunds will normally be issued to the original payment method, subject to applicable payment-processing procedures.
Shipping, handling, customs, duties, and other transportation charges may be non-refundable unless the return is caused by an error attributable to us.
6. Non-Returnable Products
Products may not be eligible for return when they have been:
Opened, used, transferred, or tampered with.
Damaged after delivery due to improper handling or storage.
Ordered incorrectly by the customer.
Returned without prior authorization.
Subject to applicable hazardous-material or regulatory restrictions that prevent lawful return transportation.
7. Customer Responsibilities
Customers are responsible for ensuring that refrigerants are purchased, transported, stored, handled, and used in accordance with applicable federal, state, local, and international laws and regulations.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
8. Contact Us
For return, refund, replacement, or damaged-shipment requests, please contact our customer service team with your order number, invoice number, product details, and supporting photographs or documentation.
